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An Add-In for Microsoft Excel that lets you use Erlang B and C functions in your
own Excel spreadsheets.
The ultimate in call centre modelling flexibility and data sharing.
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Easily estimate the number of agents and trunks required at your call centre.
Handles 15, 30 or 60 minute analytical intervals and includes reporting and graphing
features.
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An easy to use and fast Windows product offering Erlang B, Extended Erlang B,
Erlang C and Call Minutes calculators.
Four products in one, plus Erlang for Excel free.
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| Our free Online Call Centre Workforce Management Calculators
can be used now to help estimate the number of call centre agents required to operate a
call centre within your service targets. Tools are also provided to estimate the number of
lines required into a call centre. |
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| Share ideas on call centre management, operations and staffing by posting
messages to our discussion group. You can
reply to other articles to form a threaded newsgroup. Here are the last three messages
posted. Click here to join in now.
| Author |
Subject |
Date |
Message (part) |
| Westbay Engineers Ltd. |
Hosted VoIP softswitch |
3 May 2010 |
Complete VoIP switching and billing platform, hosted on our servers in London... |
| MANGESH JOSHI |
set up cost call center |
8 Feb 2010 |
want to know the cost of technology for 25 seats in inbound in mumbai or thane suburban... |
| John |
WANT TO START NEW CALL CENTER |
5 Feb 2010 |
Well, I think you should all get together, setup up a budget for consultancy and them call me.... |
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| Browse our collection of white
papers and Frequently Asked Questions. These discuss design issues such as how to
apply Erlang calculations to the technical design of a call centre. |
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| We offer high quality retail Internet Telephony and Wholesale A-Z
termination through our DUAL Talk calling
service. Calling rates are very competive, and online account management is
available for all customers. Our offer includes a power online accounting system for
call shops and an advanced VoIP Reseller programme. We
also offer an agressively rated A-Z
termination product for wholesale customers and a hosted
VoIP softswitch supporting H.323 and SIP. |
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We are proud to have satisfied
customers from around the globe. Our customers vary in size from one man
consultancy businesses to some of the largest telecommuncations carriers in the
World. Find out who they are, and what they think of our products and service.
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| All trademarks are recognised as such |
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