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  • Erlang for Excel

    An Add-In for Microsoft Excel that lets you use Erlang B and C functions in your own Excel spreadsheets.

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    Easily estimate the number of agents and trunks required at your call centre.

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Kevin - 4 Aug 2009

Hi All

I would like to know if I have all the infrastructure in place for a nedd call centre. What other things do i look at when is comes to opening a neww Call centre

Things like

Training, acreditation, Hours, Language skill.

What else can i look at

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Last modified: 09 November 2008

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