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Erlang C Assumptions

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    An easy to use and fast Windows product offering Erlang B, Extended Erlang B, Erlang C and Call Minutes calculators.

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Dante Salazar - 29 Oct 2009

If you refer to talk time/login time, I consider a normal value of .82 to .88 for a service level of 80%. Take into account that if you force high levels of occupancy you are going to obtain a lower level of service.

Barbara - 13 Aug 2009

Can anyone tell me what the erlang c assumption is for agent talk time per hour?

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Last modified: 09 November 2008

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